FAQ

Based on your benefits, we will ask you to pay a suggested amount based on the information we are given by your insurance company at the time of verification. The suggested amount may be more or may be less depending on how your insurance company processes your claims.

The amount we asked you to pay at each visit is a suggested amount. If you owe anything beyond what was collected at time of service, you will receive a statement. Statements go out monthly.

There are still claims pending with your insurance company. Your account may reflect a zero balance until claims process.

Some insurance policies have a coinsurance, rather than a flat copay. If you have a coinsurance, you will owe a percentage of the approved amount. This may be more or less than the suggested amount we ask you to pay at each visit. We do not know exactly what you will owe until your claims process through your insurance.

Since we bill daily, our claims may process before other providers who may not bill daily. Claims are not necessarily processed in the order in which you have seen your provider. We suggest an estimated amount at each visit toward your deductible to avoid a large bill at the end of your therapy. You will want to review your explanation of benefits (EOB) from your insurance company to see the exact deductible amounts applied at each visit. You can match this information up with the statement you receive from us.

Once you have finished your therapy and all your claims have processed through your insurance company, we review any accounts with a possible overpayment. If we owe you a refund, you will receive a paper check in the mail from us. If you have a question about your account at any time, please contact our Patient Account Specialist at 517-990-6209.