As part of our mission, we make every effort to see our patients on a timely basis as we value their time and business. Please assist us in achieving our mission by complying with the following:

Promptness — Please make every effort to arrive on time.

Cancellations — Please call us within twenty-four hours of your scheduled appointment if you need to cancel and/or reschedule.

Late Arrivals — Will be seen as the therapist’s schedule permits. Please understand that if you arrive late, you may not receive all or any of your treatment.

Early Arrivals — Will be seen as the therapist’s schedule permits. The therapists are obligated to other appointments, so you may be required to wait until your scheduled time.

Scheduling — We recommend scheduling out as far as your prescription/authorization will allow to ensure the times you would prefer for your appointments.

Rescheduling — Please work with the front desk staff to reschedule any missed appointments as soon as possible.

Merchandise and Supplies — All goods and supplies are sold directly to the patient and not billed to the insurance company. You may contact your insurance company to see if reimbursement is available.

Non-Covered Services — At times, services that could be important to your rehabilitation are considered ‘non-covered or non-benefit eligible services by your health plan. Should this occur, you will be advised prior to treatment administration and will be given the opportunity to choose to sign a waiver and accept personal payment responsibility or you may choose to decline to receive the recommended service.

ORS Rewards Card* — We encourage you to keep all of your scheduled appointments. Bring your rewards card to every visit and present it to our office staff to have it initialed for your chance to win!  *Prizes will vary and drawings are held every month.

When you are done with your therapy at ORS, we want you to know you still have options for care and improved health:

After Care Program - ORS offers a continuing care program that allows you to come to any ORS clinic and use the equipment and remain in the company of the friendly staff and team that helped you get back to health. For a low monthly payment, you will be allowed access to the ORS clinic to help you stay on track on the road to your recovery.

ORS Adult Fitness - ORS offers classes 3 times a week for anyone that wants to get back into shape or improve your overall health in the company of other motivated adults at the ORS Performance Training Center at the Rando Activity Center (RAC).

ORS Race Series - ORS is the title sponsor of the ORS Race Series, 10 run/walk events throughout the Jackson area over the course of the year. If you simply want to get moving again, or want to improve your running or walking speeds, get involved. For just a few dollars per race you could spend the year getting back into the shape you want and the healthy you that you are hoping for.