Billing and Insurance Questions


Insurance and Payment Information

For any inquiries regarding billing, insurance, or payment, please reach out to our dedicated Patient Account Services (PAS) team at 517-990-6211. We are here to assist you.

Health Insurance Coverage

Our ORS Physical Therapy services are available to patients with or without health insurance. Many major healthcare plans now provide coverage for physical therapy. However, it is crucial to confirm your specific physical therapy coverage before commencing treatment. Please note that the ultimate responsibility for payment of services rests with the patient, regardless of insurance company decisions. We can help you determine whether your medical insurance covers therapy treatments and work with you accordingly.

Uninsured Patients

We warmly welcome uninsured patients at our clinic. Whether you require full payment or need assistance with your co-pay, we accept various payment methods, including cash, checks, debit cards, and credit cards, for all our physical therapy services. Our goal is to provide excellent physical therapy while minimizing your out-of-pocket expenses. We will make every effort to work with you and your healthcare providers.

Good Faith Estimates

You are entitled to receive a "Good Faith Estimate" detailing the anticipated costs of medical care. According to regulations, healthcare providers are required to provide individuals without insurance or those not utilizing insurance with a projected bill for medical items and services. If you have questions, call our PAS department at 517-990-6211.

Call: 517-990-6211


Our ORS Patient Accounts Team